Return Policy

At The Smith, we strive to ensure your satisfaction with our products. Please review our return policy carefully before making a purchase.

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1. Eligibility for Returns

1.1 Returns are only accepted for items with defects or faults.
1.2 Returns for "change of mind" are not permitted.
1.3 To initiate a return, customers must notify us within 3 days of receiving the item.

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2. Return Process

2.1 Customers must contact our support team at thesmith.craftyfashion@gmail.com to report a defect or fault and receive return instructions.
2.2 The item must be returned in its original condition, including packaging and any accessories or documentation.
2.3 The shipping fee for returning the item is the responsibility of the customer.

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3. Inspection and Refunds

3.1 Upon receiving the returned item, we will inspect it to verify the defect or fault.
3.2 Refunds will be processed only if the defect or fault is confirmed.
3.3 Refunds will be issued to the original payment method within 7 days of inspection approval.

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4. Non-Returnable Items

4.1 Items that have been worn, altered, or damaged after delivery are not eligible for return.
4.2 Custom or personalized orders (if applicable) cannot be returned.

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5. Contact Us

For any questions about our return policy or to initiate a return, please contact us at thesmith.craftyfashion@gmail.com.

Privacy & Safety

Privacy Policy

​At The Smith, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website.

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1. Information We Collect

1.1 We collect personal information you provide when you make a purchase, sign up for our newsletter, or contact us. This may include your name, email address, phone number, shipping address, and payment details.
1.2 We may also collect non-personal information such as your IP address, browser type, and browsing behavior on our site.

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2. How We Use Your Information

2.1 To process and fulfill your orders.
2.2 To communicate with you regarding your orders, account, or inquiries.
2.3 To send promotional emails and offers, if you have subscribed to our mailing list.
2.4 To improve our website and user experience.

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3. How We Protect Your Information

3.1 We use secure server technology to encrypt sensitive information.
3.2 Access to personal data is limited to authorized personnel only.
3.3 We regularly update our security measures to protect against unauthorized access, disclosure, or destruction of your personal data.

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4. Sharing of Information

4.1 We do not sell or rent your personal information to third parties.
4.2 We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies) solely for the purpose of processing your orders.
4.3 We may disclose information if required by law or to protect our rights.

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5. Your Rights

5.1 You have the right to access, correct, or delete your personal information.
5.2 You can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link in our emails.
5.3 You may contact us to exercise your rights regarding your personal data.

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6. Cookies

6.1 We use cookies to enhance your browsing experience and gather analytics about website usage.
6.2 You can manage your cookie preferences through your browser settings.

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7. Third-Party Links

7.1 Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

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8. Changes to This Policy

8.1 We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at thesmith.craftyfashion@gmail.com.