​Welcome to The Smith! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making a purchase.

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1. General Information

1.1 These terms and conditions govern the sale of jewelry products through our website.
1.2 All products listed on our website are subject to availability.
1.3 We reserve the right to modify these terms at any time without prior notice. Any changes will take effect immediately upon publication on our website.

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2. Product Quality

2.1 All items are thoroughly quality-checked before being shipped from our warehouse to ensure they meet our high standards.

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3. Returns and Refunds

3.1 Returns are only accepted for items with defects or faults. "Change of mind" returns are not allowed.
3.2 Customers must notify us of the defect or fault within 3 days of receiving the item.
3.3 The shipping fee for returning the item is the responsibility of the customer.
3.4 Refunds will only be processed after we receive and inspect the returned item to verify the defect or fault.

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4. Exchanges

4.1 Exchanges are not permitted.

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5. Shipping and Delivery

5.1 We process and ship orders only on weekdays (Monday to Friday, excluding public holidays).
5.2 Orders are prepared for shipping within 3 to 5 business days. Delivery time will depend on the destination.
5.3 Customers must provide a complete and accurate delivery address. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

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6. Customer Responsibilities

6.1 Customers are responsible for ensuring all personal and order details are accurate before completing their purchase.
6.2 Customers should retain proof of purchase for future reference.

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7. Intellectual Property

7.1 All content on this website, including images, designs, and text, is the property of The Smith and is protected by intellectual property laws. Unauthorized use is prohibited.

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8. Limitation of Liability

8.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.